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Folder A. Demonstrate effective sustainable management

GSTC HTO

Effective Sustainability Management

A Sustainability Management



A Demonstrate effective sustainable management.

A1 The organization has implemented a long-term sustainability management system that is suitable to its reality and scope, and which addresses environmental, social, cultural, economic, quality, health and safety issues.

A2 The organization is in compliance with all applicable local to international legislation and regulations (including, among others, health, safety, labor and environmental aspects).

A3 All personnel receive periodic guidance and training regarding their roles and responsibilities with respect to environmental, social, cultural, economic, quality, health and safety issues.

A4 Customer satisfaction, including sustainability aspects, is measured and corrective action taken.

A5 Promotional materials are accurate and complete with regard to the organization and its products and services, including sustainability claims. They do not promise more than is being delivered.

A6 Planning, design, construction, renovation, operation and demolition of buildings and infrastructure…

A.6.1 …comply with zoning requirements and with laws related to protected areas and heritage consideration.

A.6.2 …respect the natural and cultural heritage surroundings in planning, siting, design and impact assessment.

A.6.3 …use locally appropriate sustainable practices and materials.

A.6.4 …provide access for persons with special needs, where appropriate.

A7 Land and water rights, and property acquisition are legal, comply with local communal and indigenous rights, including their free, prior and informed consent, and do not require involuntary resettlement.

A8 Information about and interpretation of the natural surroundings, local culture, and cultural heritage is provided to customers, as well as explaining appropriate behavior while visiting natural areas, living cultures, and cultural heritage sites.